At Romil Getaways, we are committed to providing quality products and a great shopping experience. If you are not completely satisfied with your purchase, please review our Returns and Refunds Policy below.
1. Eligibility for Returns
We accept returns under the following conditions:
Items must be returned within 7 days from the date of delivery.
The product must be unused, in its original packaging, and in the same condition as received.
Items damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.
Certain items, such as personal-use products or final-sale items, may not be eligible for return.
2. Return Process
To initiate a return, please follow these steps:
Contact Us: Email [email protected] within 7 days of receiving your order. Include your order details and the reason for the return.
Approval & Instructions: Our team will review your request and provide return instructions if approved.
Return the Item: The item must be shipped to the address provided by our team. Customers are responsible for return shipping costs.
3. Refund Process
Once we receive and inspect the returned item, we will notify you about the status of your refund.
If approved, refunds will be processed in cash only at the time of return pickup or at an agreed-upon location.
We do not offer refunds via bank transfer, credit card, or any other payment method.
4. Non-Returnable & Non-Refundable Items
Used, damaged, or altered products after delivery.
Items returned beyond the 7-day return period.
Items marked as “Final Sale” or “Non-Returnable.”
5. Contact Us
For any return or refund inquiries, please contact us at:
📧 Email: [email protected]
We are happy to assist you with any concerns and ensure a smooth return experience.